Editors note: I originally wrote this after I was pretty angry at a credit card company. I was much younger and dumber at the time. I corrected the grammatical and spelling errors I found.
To whom it may concern:
Today (May 30: Memorial Day) I received a call from a service representative about my past due account. When I spoke with the rep he was nice and handled my situation professionally. But my complaint is not with the rep.
My complaint rather is with the procedures of calling clients/customers on a National Holiday or on a weekend for that matter. I can appreciate the fact that 1st Financial Bank is concerned about my credit status and that they want to give me a friendly reminder if I miss a payment, however it would be more appreciated if it was a working business day (mon-fri).
I felt bad about the way I treated 1st Financial Bank’s rep because I was initially upset with the phone call from a creditor on a National Holiday. I acknowledged to the rep that I was not upset with them; however I was upset with the procedure this was handled in. I am also concerned that the employee’s of 1st Financial Bank are being short changed of a holiday that should be observed.
Yes this phone call could have been avoided if I would have made my payment on time, but because of the procedures and the fact that I mailed a payment to 1st Financial on Friday, I now have to pay a fee to stop the check, as well as a “convenience” fee of nine dollars to pay my account on the phone or over the internet.
I am sure that this will not change things however I wanted it brought to the attention of those responsible.
Sincerely,
Travis Blubaugh